Vet CX's Podcast
Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.
Episodes
8 episodes
Episode Navigating the Chaos Part 2: Proactive Management and Delegation for Veterinary Practice Success
In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with ...
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37:32
Navigating the Chaos: A Must-Listen Podcast for Veterinary Practice Owners and Managers
In the fast-paced world of veterinary practice, chaos can seem like the norm. For many practice owners and managers, the daily grind feels more like putting out fires than executing a well-thought-out plan. You might find yourself wondering, "A...
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44:19
How MyVet Strathfieldsaye became No.1 in CX
Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Dr Bibby joins the podcast today to talk about her journey to using VetCX's ...
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Season 2
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17:03
Learning to have the hard conversations in Vet Consults with Dr Claire Stevens
While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners. Talking about euthanasia, treatment compliance or communicating complex medical...
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20:46
Goulburn Veterinary Clinic has built a strong customer experience culture
In less than 12 months, Goulburn Veterinary Clinic transformed their customer experience (CX) and are now ranked 2nd in the country for CX in Vet CX’s Customer Care Insights program. ...
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Season 1
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Episode 4
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22:25
Managing business growth during the COVID-19 Pandemic
Veterinary services are becoming more popular during COVID-19 as singles and families give in to the “pandemic puppy” (or kitty) for companionship. As an essential service provider, vets are in a unique position to continue to grow ...
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Season 1
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Episode 3
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37:10
How to grow your Practice and increase client experience...without picking up the phone
This week Michael Mckeand speaks with Tracy Kamens, Head Practice Coach with Veterinary Growth Partners (VGP). They explore the concept of outsourcing inbound and outbound phone calls in Veterinary Practices. Hesitant at first, Tra...
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Season 1
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Episode 2
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27:20
Episode 1: Why do Veterinary Practices need mystery shopping?
In the first episode of the series, Michael Mckeand speaks to Kristen Leigh a long-serving mystery shopper with Vet CX. The episode explores what mystery shopping is in the Veterinary industry and how it can be used to improve customer experien...
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Season 1
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Episode 1
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18:38
