Vet CX's Podcast
Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.
Podcasting since 2020 • 7 episodes
Vet CX's Podcast
Latest Episodes
Navigating the Chaos: A Must-Listen Podcast for Veterinary Practice Owners and Managers
In the fast-paced world of veterinary practice, chaos can seem like the norm. For many practice owners and managers, the daily grind feels more like putting out fires than executing a well-thought-out plan. You might find yourself wondering, "A...
•
44:19
How MyVet Strathfieldsaye became No.1 in CX
Even the best vet practices have room to improve their customer experience – just ask Dr Susan Bibby, owner of MyVet Strathfieldsaye in Bendigo, Victoria. Dr Bibby joins the podcast today to talk about her journey to using VetCX's ...
•
Season 2
•
17:03
Learning to have the hard conversations in Vet Consults with Dr Claire Stevens
While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners. Talking about euthanasia, treatment compliance or communicating complex medical...
•
20:46
Goulburn Veterinary Clinic has built a strong customer experience culture
In less than 12 months, Goulburn Veterinary Clinic transformed their customer experience (CX) and are now ranked 2nd in the country for CX in Vet CX’s Customer Care Insights program. ...
•
Season 1
•
Episode 4
•
22:25
Managing business growth during the COVID-19 Pandemic
Veterinary services are becoming more popular during COVID-19 as singles and families give in to the “pandemic puppy” (or kitty) for companionship. As an essential service provider, vets are in a unique position to continue to grow ...
•
Season 1
•
Episode 3
•
37:10