Episode 1: Why do Veterinary Practices need mystery shopping? Artwork

Vet CX's Podcast

Inside VetCX” explore customer experience strategies for Veterinary businesses. Our podcast host is Michael Mckeand, founder and CEO of Vet CX. Each episode Michael speaks with industry professionals, practice owners and managers to demystify customer experience in the Veterinary Industry and share secrets to increase customer satisfaction and retention of pet owners and their furry friends.

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Vet CX's Podcast

Episode 1: Why do Veterinary Practices need mystery shopping?

July 13, 2020 • Vet CX • Season 1 • Episode 1

In the first episode of the series, Michael Mckeand speaks to Kristen Leigh a long-serving mystery shopper with Vet CX. The episode explores what mystery shopping is in the Veterinary industry and how it can be used to improve customer experience and boost ongoing client satisfaction.

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Listen to the Latest Episode Did you enjoy this episode? Be sure to check out Navigating the Chaos Part 1: A Must-Listen Podcast for Veterinary Practice Owners and Managers, and stay tuned for our upcoming episodes, where we’ll continue exploring ways to help you and your team thrive.

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